Shipping policy

Order processing

Orders are processed within 1–3 business days of being placed. This covers the large majority of orders; occasionally an order takes a little longer, and we will let you know if yours does.

Delivery times

After dispatch, most orders arrive within 5–11 days. Counting processing, that means most orders arrive roughly 6–14 days after you place them.

We want to be straight with you about this: these are estimates based on how our orders actually move, not guarantees. A meaningful share of orders fall outside that window, and some routes are consistently slower than others. If your order matters for a specific date, please factor in more time than the minimum.

Where orders ship from

Orders are fulfilled by our shipping partner from whichever of their warehouses holds stock. Depending on where that is, your parcel may travel internationally before reaching you, which is reflected in the delivery estimates above.

Where we ship to

We currently ship within the United States.

Tracking

You will get a tracking number by email once your order is dispatched. It can take 24–48 hours before tracking shows any movement — that gap is normal and does not mean anything is wrong.

Delays

Customs checks, carrier backlogs, severe weather and holiday periods can all add time, and none of them are within our control. If your order has not arrived 30 days after dispatch, email support@gelavie.com with your order number and we will chase it.

Incorrect addresses

Please double-check your shipping address at checkout. If you spot a mistake, contact us immediately — we can usually correct it before dispatch, but not after. We are not able to refund orders lost because of an address error.

Questions

Email support@gelavie.com.